Privacy policy

Last updated: 3 October 2026

TRNR connects players with sports coaches, and coaches with the venues they train at. To do that we need some personal data from each of them. This policy explains what we collect, why, who sees it, and what you can do about it. It applies to the TRNR website and the TRNR mobile apps (together, the "Service").

1. Who we are

The Service is run by [TRNR legal entity name], a company registered in the Arab Republic of Egypt with its address at [registered address] ("TRNR", "we", "us"). We are the controller of the personal data described here. We process personal data in line with the Egyptian Personal Data Protection Law No. 151 of 2020 and its executive regulations.

2. What we collect

Everyone

Account details: name, phone number, email address, password (stored hashed), chosen role and preferred language.
Messages: chats between players, coaches and venues sent through the Service.
Bookings: requested and confirmed sessions, times, prices, deposits, cancellations and reviews.
Payment records: amount, method and status of each payment. Card, wallet, InstaPay and Fawry payments are handled by licensed payment providers; we do not receive or store full card numbers.
Device and usage data: device type, operating system, app version, IP address, crash logs and the screens you use, so we can keep the Service working.
Location: the area you choose to search in. If you allow it, your device's approximate location to show nearby coaches and venues. You can turn this off at any time in your device settings.

Players

Sports you play, your level and any notes you add to a booking request, such as injuries you choose to tell your coach about.

Coaches

Verification: national ID and coaching certificates, used to confirm who you are before your profile goes live.
Public profile: photo, bio, sports, credentials, training areas, price per hour and open slots.
Payout details: bank account or wallet details so we can pay out deposits.

Venues

Business name, contact person, address and map location, court photos, prices, open slots and payout details.

3. How we use it

Purpose	Basis
Create and run your account, show profiles, handle requests, chats and bookings	Needed to provide the Service you asked for
Take deposits, process refunds and pay out coaches and venues	Needed to provide the Service; legal obligations for financial records
Verify coach identity and certificates	Your consent, and our legitimate interest in keeping players safe
Send booking confirmations, reminders and service messages	Needed to provide the Service
Prevent fraud, abuse and no-shows; enforce our terms	Legitimate interest; legal obligations
Fix bugs and improve the Service	Legitimate interest
Send news and offers	Your consent, which you can withdraw at any time

We do not sell your personal data.

Other users, as needed for a booking. A coach sees a requesting player's name, level and notes. A player sees a coach's public profile. A venue sees the details of a coach who books it. Coach and venue profiles are visible to anyone using the Service. We never show a coach's ID documents to other users.
Payment providers that process deposits, refunds and payouts.
Service providers that host our servers, send messages and notifications, and help with analytics and support. They act on our instructions and may only use the data to serve us.
Authorities when the law requires it, or to protect the rights and safety of our users or others.
A buyer or successor if TRNR is involved in a merger, acquisition or sale of assets, under the same protections described here.

5. How long we keep it

We keep personal data while your account is open. If you close your account we delete or anonymise your data within 90 days, except where we must keep it longer, for example payment and booking records we are required to keep for tax and accounting purposes, or data needed to resolve an open dispute. Coach verification documents are deleted within 90 days of a coach account closing.

6. Your rights

Subject to the law, you can:

know what personal data we hold about you and get a copy of it;
correct data that is wrong or incomplete;
ask us to delete your data or limit how we use it;
withdraw consent you gave earlier, without affecting what we did before;
object to processing based on our legitimate interests;
be told if your data is involved in a security breach.

You can edit most of your data in the app. For anything else, contact us at the address below. We reply within 30 days. If you are not satisfied with our answer you can complain to the Personal Data Protection Center in Egypt.

7. Security

We use encryption in transit, access controls and limited staff access to protect your data. Verification documents are stored separately with stricter access. No system is completely secure, so please use a strong password and tell us straight away if you think your account has been misused.

8. Children

You must be 18 or older to create an account. A parent or guardian may book sessions for a child under 18 using their own account, and is responsible for the information they share about the child. If we learn we hold data from a child without that consent, we will delete it.

9. International transfers

Some of our service providers may store or process data outside Egypt. When that happens we make sure the transfer is allowed under Egyptian law and that the data gets an adequate level of protection.

10. Cookies

This website does not use advertising or tracking cookies. If we add analytics or other non-essential cookies in future, we will update this policy and ask for your consent where required.

11. Changes to this policy

We may update this policy as the Service changes. We will post the new version here and update the date at the top. If the changes are significant we will also tell you in the app or by email before they take effect.

12. Contact

Questions or requests about your data: [privacy contact email]
Post: [TRNR legal entity name], [registered address], Cairo, Egypt.